Globally we deliver over 320,000 authentic, world-class meals every day, these meals are dished up by our portfolio of brands - dnata, Alpha Flight Group, Alpha LSG and En Route. Working to stringent deadlines and exacting standards, we take pride in every smile our dishes evoke - a trait recognized by numerous airlines around the world. Over the years we have been awarded best caterer by a wide number of airlines and are driven by a desire to deliver for our customers, and their customers, every day.

We are excited to be the 64th dedicated catering unit. Our Vancouver start-up is a unique opportunity to be part of a new team that will help us write the next chapter of our success story!

Why join dnata?

Be part of a small start-up team, with great opportunity for growth
Be part of a global award-winning group
Medical, Dental & Vision Covered
Additional co-contributions towards your retirement fund

The role

As the head of the Commercial department, the commercial Manager is Responsible for managing, coordinating, and administering commercial activities of dnata with its customers/ potential customers. We expect the incumbent to have deep know-how in commercial procedures specifically in the Airline Catering industry.

Responsibilities

Responsible for the complete Tendering process,
Create and present proposals for projects both internal and external.
Responsible for evaluating whether dnata catering will participate within the tender process in conjunction with VP Commercial, General Manager and operational key staff of facility.
Develop, implement, and maintain standard product specification and procedures for contract execution.
Preparation and management of contracts for the execution which includes but not limited to product specifications etc.
Review, analyze, and prepare comments on contract terms and identify areas of possible risk and opportunity.
Coordination of legal reviews and management of internal and external legal teams
Responsible for communication with the customer during the tender process and any changes updates afterwards.
Ensure compliance with the contract specific requirements.
Support client and internal reporting
Maintain and provide updates on contracts once awarded which includes but no limited to cycle changes, customer feedback etc.
Responsible for recording all necessary commercial changes during meal presentations.
Coordinating costing and pricing process with the internal departments
Being the link between the customer and executing facility/entity for all commercial affairs
Cultivate customer relationships before and after customers sign catering agreement.
Organize customer visits and meal presentations.
Discuss and develop all commercial issues during customer agreement terms, communicate and liaise with respective Dnata facility.
Work closely with procurement department to keep pricing matrixes up to date.
Work closely with internal managers to make sure seamless communication flow between commercial, production, procurement, and operations department.

Knowledge/Skills:

Possess strong interpersonal skills and can work effectively across all levels in a diverse and multi-cultural environment.
Strong cross-functional and team coordination skills
Commercial, financial, and contractual awareness
Excellent oral, written, interpersonal communication skills and effective relationship building skills.
Excellent business analytical skills.
Strong customer interaction and negotiation skill capabilities
Strong management skills with demonstrated problem solving ability, skilled at multi-tasking and prioritization and communication.
Creative problem solution abilities: ability to be resourceful to improve long-term customer relationships.
Capable of building strong internal and external relationships to achieve desired customer outcomes.
Innovative, detail oriented, and quality conscious.
Extensive knowledge of food industry.

Qualifications/ Experience:

Bachelors' degree in Business or equivalent; or 05 years work experience or educational background in food and foodservice industry; or equivalent combination of education and experience.
Strong project management skills
Must be detail oriented and possess excellent communication, analytical, and organizational skills.
Highly proficient in Microsoft Excel and Microsoft Word.
Must be able to travel in continental US and International (If needed)

dnata Catering - Vancouver

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