Our Client...

One of North Americas most respected brands undergoing large scale transformation and growth is looking for a true leader to drive the national claims strategy and program.

What's in it for you?

Lead a large nationally based team and drive true transformation that will have major organizational impact.

Responsibilities

Lead a highly engaged team of claim professionals across multiple provinces, who have oversight over non-injury claim files,
Provide direction on policy interpretation and managing complex auto claims across multiple provinces
Provide strategic leadership, direction, coaching and mentoring to dynamic claim professionals within the non-injury discipline
Establish best practices and procedures that drive and support the organization's ability to meet operational, financial, and service requirements
Provide data analysis that supports the proactive recognition of adverse trends and development of programs, processes, and tactics to address those trends in order to meet targets
As part of the Claims Leadership Team, consult, influence and strategize on Claims initiatives
Drive positive customer satisfaction by delivering the value proposition through the management of claims handling Best Practices
Drive Continuous Improvement initiatives and quality standards to improve efficiency and effectiveness across the Claims organization
Validate compliance to internal/external audit and regulatory requirements
Work with VP Claims and Regional Claims management to establish loss cost and expense plans, then facilitate development of strategies and tactics to deliver results.
Engage to positively influence product reforms by working with internal colleagues as well as externally (government, industry committees/groups, etc.).
Lead transformational initiatives using agile methodology.

Qualifications:

Minimum 10 years of experience in relevant roles with a minimum of 5 - 7 years of leadership/management experience in a fast paced, collaborative claims environment
CIP designation or working towards completion is a requirement
Post-secondary education in a related field
Demonstrates a thorough understanding of insurance policies and in-depth understanding of provincial and federal regulations
Excellent leadership skills to develop and manage a team of direct reports
Demonstrated financial and business acumen
Proven ability to analyze data and recommend solutions
Travel as needed

ISG Search Inc

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