Company Description

We are SGS – the world’s leading Testing, Inspection and Certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a Better, Safer and more Interconnected world

Job Description

The Collections Manager will create and develop best-in-class standards, processes, and a team for collections activities across select SGS business units. Process improvement and rationalization to lead the transformation of the collection activities to an efficient, collaborative, and strategic collections team is critical to the success of this role.

Research, recommend, and implement ways to improve efficiency of collection process.
Manage all aspects of collection activities, which includes (but is not limited to) ensuring adherence to policies and procedures; negotiating payment terms while maintaining client goodwill; and facilitating dispute resolution.
Lead and mentor the Collections team, including driving accountability, setting performance objectives, regular team meetings and communicating direction, changes, and training.
Identify and recommend areas of improvements within standard operating procedures to enhance efficiencies and implement and monitor the processes within team.
Create an efficient collections management culture based on strong process, continuous improvement, and team development.
Determine appropriate course of action for dealing with delinquent accounts; escalate internally with Account Management or with the client to determine the root cause and potential solutions.
Identify and recommend account balances or amounts to be transferred to third party collections and/or added to allowance for doubtful accounts.
Monitor collector productivity through various reports and KPI’s.
Work closely with the Account Management, Client Service, Operations to ensure client service satisfaction.
Prepare and analyze various reports on a periodic basis or as requested for management.
Review history of problematic accounts, analyze current situation and collection status and provide guidance for most effective course of action to minimize or avoid bad debt.
Review and analyze the results of the credit check of new customers and establish customer credit worthiness, credit limit and payment terms.

Qualifications

Education: Post-secondary education-degree in a Finance, Accounting or Business Administration program
Credit Designation preferred.
Experience: Over five (5) years of Credit and Collections experience (experience from a large corporate setting is preferred) coupled with 2-3 years of experience managing/leading a team.
Solid knowledge of credit, collections and accounts receivable processes and procedures.
Superior organizational, communication and interpersonal skills are essential.
Strong leadership skills and ability to influence others.
Strong conflict resolution skills: excellent research, analytical and problem-solving capabilities to ensure problems, complaints, and inquiries are handled tactfully, effectively, and promptly; ability to recommend win-win solutions.
Strong relationship building skills with all levels of management and clients (internal & external).
Strong people management skills including leading, performance management, mentoring, coaching, and developing teams.
Excellent judgment and decision-making capabilities.
Experience with Oracle is preferred
Proven time management skills and a strong attention to detail.
Works well under pressure.
Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

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Collections Manager