Job Description:
Position Title: General Manager, Sales and Distribution
Reports To: Chief Executive Officer (CEO)
Department: Sales and Distribution
Location: Richmond, BC
Employment Type: Full-Time
Introduction:
Willowest Enterprise Co. Ltd is a premier supplier in the hospitality furnishing sector, specializing in comprehensive solutions for hotels. Our offerings include case goods, upholstered seating, linens, and towels, all tailored to meet our clients' unique needs. We oversee the design, manufacturing, and supply of premium furnishing and soft goods to high-end hotels nationwide. Committed to innovation, sustainability, and client satisfaction, we enhance guest experiences and support efficient hotel operations. Our focus on luxury, durability, and operational efficiency ensures that we deliver exceptional value to brands and properties, elevating the guest experience and optimizing operational performance.
Position Overview:
The General Manager, Sales and Distribution, is responsible for leading the sales and distribution teams, developing comprehensive strategies to drive revenue growth, and ensuring efficient distribution of products. This role involves overseeing the entire sales and distribution process, managing key accounts, and achieving sales targets. The ideal candidate will possess strong leadership skills, a thorough understanding of sales and distribution processes, and the ability to foster a high-performance culture.
Key Responsibilities:
1. Strategic Planning:
Develop and implement sales and distribution strategies to achieve organizational goals.
Analyze market trends and competitor activities to identify opportunities and threats.
Set sales and distribution targets and KPIs in alignment with business objectives.
Team Leadership:
Lead, mentor, and motivate the sales and distribution teams to enhance performance and achieve targets.
Conduct regular performance reviews and provide constructive feedback.
Identify training needs and organize professional development programs.
2. Sales Operations:
Oversee daily sales operations and ensure smooth functioning.
Manage key accounts and build strong, long-term customer relationships.
Coordinate with other departments (e.g., marketing, product development) to optimize sales efforts.
3. Distribution Management:
Oversee the distribution network to ensure timely and efficient delivery of products.
Manage relationships with distributors, wholesalers, and retailers.
Monitor inventory levels and coordinate with the supply chain to prevent stockouts or overstock situations.
4. Financial Management:
Prepare and manage the sales and distribution budget.
Monitor sales and distribution expenses and implement cost-saving measures.
Analyze sales and distribution data to make informed business decisions and forecast future sales.
5. Customer Relationship Management:
Ensure high levels of customer satisfaction and retention.
Address and resolve customer complaints and issues promptly.
Develop strategies to expand the customer base and increase market share.
Reporting:
Generate regular reports on sales and distribution performance, market trends, and competitor activities.
Present sales and distribution updates and forecasts to senior management.
Use CRM and ERP software to track sales activities, customer interactions, and inventory levels.
Qualifications:
Bachelor’s degree in Business Administration, Sales, Marketing, Logistics, or a related field (Master’s degree preferred).
Proven experience in a senior sales and distribution management role.
Strong leadership and team management skills.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze data and make strategic decisions.
Proficient in CRM, ERP software, and MS Office Suite.
Strong understanding of sales and distribution performance metrics and processes.
Ability to travel as needed.
Competencies:
Leadership: Ability to lead and inspire a team to achieve high performance.
Strategic Thinking: Ability to develop and implement effective sales and distribution strategies.
Customer Focus: Commitment to providing excellent customer service and building strong client relationships.
Analytical Skills: Ability to analyze sales and distribution data and market trends to make informed decisions.
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to address and resolve issues effectively and efficiently.
Logistics Management: Understanding of supply chain and distribution processes to ensure efficient product delivery.
Working Conditions:
Standard office environment with regular travel to meet clients, distributors, and attend industry events.
Occasional evening or weekend work may be required.
Compensation:
$50/Hour Competitive salary based on experience.
Performance-based bonuses and incentives.