ABOUT US

LiveCA LLP is one of Canada’s largest online CPA firms serving clients all across Canada . As a fully remote firm, we aim to foster an inclusive and collaborative work environment for both our people and our clients and tools like Slack and Zoom help us stay connected in the digital world. At LiveCA we value the need for a flexible work environment because we know your best work can be done from anywhere. We’re a customer service firm first, and an accounting firm second. Which means we don’t believe in billing by the hour but rather the end result and the impact team members make and the value they provide to our clients.

ABOUT THE ROLE

The Manager, Bookkeeping plays an integral role in overseeing the needs of the Bookkeeping operations and in training and developing new and current Bookkeepers. With a solid understanding of the Bookkeeping processes at LiveCA, this role will be integral in coordinating coverage, coordinating training, and ensuring the Bookkeeping team is staffed to meet the needs of clients and the wider team, while maintaining a focus towards a sustainable, balanced workload for the team.

The Manager in this role is required to work collaboratively with CST leadership across the Firm in support of client services for a wide range of customers and deliverables. The Manager will have the opportunity to demonstrate effective project management and resource planning, and train and coach employees in the delivery of high quality work and support to the team.

KEY RESPONSIBILITIES

STAFF PLANNING

Day-to-day resource and capacity planning for the Bookkeeping team.
Coordination of work with LiveCA’s outsourced bookkeeping partner
Create coverage plans, short term and long term.
Communicate effectively and openly with Managers to ensure they understand what support their clients will be receiving.
Ensure the Bookkeeping team is delivering on client commitments without consistent overtime.
Plan and execute the distribution of work amongst the Bookkeeping team in light of future resources, such as adding a team member, or process changes determined at a firm-wide level.
Proactively identify and communicate future capacity requirements to the Director of Clients Services and HR Manager, such as parental leaves or other anticipated changes in available resources, to ensure known or expected vacancies are addressed.

PERFORMANCE MANAGEMENT

Lead the Bookkeeping team to be solutions focused, client centric, and a great resource to the rest of the organization.
Train and mentor employees in their career and skill development at LiveCA, including providing opportunities to the team for growth in their roles.
Effectively deliver positive and constructive feedback to the team.
Manage performance issues within the Bookkeeping team with support from the Director of Client Services and/or HR Manager.
Continuously review the performance of the Bookkeeping team and carry out the periodic performance reviews.
Monitor the flow of communication and work between departments to identify opportunities for enhancing the performance of the greater organization, which includes providing opportunities for growth and professional development to employees.

PROJECT MANAGEMENT

Staying current on deliverables to consistently meet deadlines and commitments to both clients and the LiveCA team.

Optimizing and improving processes and the overall approach to work where necessary.
Managing team expectations and requests, ensuring the goals of the individual, the team, and greater organization are appropriately balanced.
Resource planning, including proactively organizing the team to ensure it is efficiently meeting its current objectives, and adapting the plan in response to dynamic conditions or changing circumstances.
Provide excellent responsiveness to both clients and the team, including staying current on Triage.
Collaborate with Client Services Team management on support objectives such as engagement deliverables and other assistance provided to the CSTs.
Collaborate with leadership and other members of management, where required, on matters such as resource planning and firm-wide initiatives impacting the CSTs as a whole.

TRAINING AND PROCEDURE DEVELOPMENT

Support the Sr. Bookkeeping Associate(s) in developing and delivering training plans for new and existing Bookkeepers in areas such as software, workflows, and technical accounting, finance and tax.
Provide support and mentorship to new and existing Bookkeepers.
Enhance our current training procedures to ensure they continuously evolve to meet the needs of our clients and our operation.
Work with the Director of Client Services and and the HR Manager to coordinate training plans for new hires.
Review training progress of new hires and existing employees.

JOB REQUIREMENTS & QUALIFICATIONS

Experience as a Sr. Bookkeeper, Manager or equivalent.
Accounting/business diploma/certificate or equivalent work experience.
Ability to plan, prioritize and complete multiple projects in a fast paced environment.
Excellent verbal and written communication skills.
Strong organizational skills and ability to multi-task competing priorities.
Demonstrated leadership skills - managing, coaching and inspiring others.
Patient, caring, understanding and there to support the different learning styles of the new and existing Bookkeepers.
Demonstrated ability to teach.
Ability to work both independently, with little supervision, but willing to ask questions or obtain assistance when needed.
Expert knowledge of, or demonstrated ability to quickly become comfortable with, various accounting programs, especially Xero and QuickBooks, is required.
High degree of proficiency with Microsoft Office programs required.
Proficient with Google Suite of applications.
You have a passion for excellent client services.
Excellent interpersonal skills and demonstrated ability to work effectively with others towards a common goal.

Why LiveCA

Growth - We recognize the importance of growth in our personal and professional lives. That’s why each team member is eligible for a continued professional development allowance so you can continue to grow with us.
Work From Home: Our team works completely remote which gives you the choice to work from home, a coffee shop, your favourite vacation spot or anywhere there is Wifi.
Flexibility: You’ll be free to work within your own schedule - wherever, whenever - so long as the work gets done. Most of the team works a traditional 9-5 schedule, but if you need to take some time off for personal errands, just block it off on your calendar.
Wellness: You'll gain access to great health benefits and a health spending account on your first day with LiveCA. Everyone also gets 10 paid days off per year for illnesses or mental health because your physical health and mental health are equally important.
Equipment: We’ll send you all the necessary equipment to get you started which includes a Macbook laptop, monitor, keyboard, mouse and a stipend every paycheck for cell phone/internet bills
Vacation: Everyone starts with 3 weeks off
Floating Holidays: Three paid days to use towards holidays and days of observance that fall outside of the Canadian Statutory Holidays

IMPORTANT INFORMATION

LiveCA is an equal opportunity employer, dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment and selection process. If selected to participate in the process, please inform the Company of the nature of any accommodation(s) that you may require.

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