Responsibilities

Tasks

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Perform light housekeeping and cleaning duties

Provide customer service

Organize tasks to accomplish the work

Experience and specialization

Computer and technology knowledge

Word processing software

Database software

Spreadsheet

Internet

Additional information

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Overtime required

Standing for extended periods

Work under pressure

Personal suitability

Client focus

Dependability

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Proactive, experiene an asset

Colonial square inn&suites (102112958) jobs